Help & contact
Real people read this inbox. Here is how to reach us and how the common account tasks work.
Contact us
Email support@easycleaners.co.uk for anything — account help, a problem with a booking, reporting a user, billing, or feedback. We aim to reply within two working days, usually much faster.
Cancelling a cleaner subscription
Self-service, in the app: More → Subscription → Cancel my subscription. One tap, no phone call, no retention offer. Cancellation takes effect at the end of the current billing period; your storefront unpublishes and your account, job history and conversations remain accessible. Nothing has been charged to any account to date, and you will receive at least 30 days’ email notice before a first payment is ever taken.
Cancelling or changing a booking
Message your cleaner or customer directly from the booking — plans change and most things are solved in a message. If something has gone wrong that you can’t resolve together, email us and we will help.
Reporting a problem with a user
In the app: Account → Safety lets you report a cleaner and block further contact. Reports go to a human. For anything urgent, email us with the booking reference.
Your data
To request a copy of your data or delete your account, use Account → Privacy in the app or email us. Deletion requests are honoured within 30 days. Details in our privacy notice.