Help & contact
Real people read this inbox. Here is how to reach us and how the common account tasks work.
Contact us
Email hello@easycleaners.co.uk for anything — account help, a problem with a booking, reporting a user, billing, or feedback. We aim to reply within two working days, usually much faster.
Cancelling a cleaner subscription
Start at More → Subscription. Use Cancel renewal on the website for a paid plan or Stop my free listing during an unbilled free period. A confirmed paid cancellation stops renewal at the end of the current period; existing invoices may still need payment. Check the dates in Manage billing. A free listing is removed from public search when the change is confirmed. Your account, job history and conversations remain; this does not cancel an agreed cleaning visit or delete your account. Public visibility also requires current setup and evidence. Company arrangements are handled separately; individual cleaner prices do not apply.
Cancelling or changing a booking
Message your cleaner or customer directly from the booking — plans change and most things are solved in a message. If something has gone wrong that you can’t resolve together, email us and we will help.
Reporting a problem with a user
In the app: Account → Safety lets you report a problem and ask support to stop further contact. A report goes to the support review queue; it does not automatically block messages. For anything urgent, email us with the booking reference.
Your data
To request a copy of your data or delete your account, use Account → Privacy in the app or email us. Account deletion first checks for unresolved bookings, billing or other retained records; contact support if those checks prevent it. Some records may need to be retained. Details in our privacy notice.